Quality Management

Quality Management at Oosem - Your One-Stop Wholesaler for Premium Tiles, Sanitary Products, and Lamps!

At Oosem, our commitment to excellence is deeply ingrained in our core values. We understand that quality is not just a buzzword; it's a commitment to delivering the best products to our customers. Our Quality Management system, akin to the "CAPTORS" approach, is the backbone of our dedication to ensuring top-notch quality across all our offerings.

C – Commitment: Our commitment to quality begins at the highest levels of our organization and permeates every department and process. We are dedicated to delivering products that meet and exceed customer expectations.

A – Approach:Our approach to quality is proactive and systematic. We employ the latest industry best practices and stay updated with emerging trends to continuously improve our processes and products.

P – Planning: Quality is not left to chance. We meticulously plan and strategize every aspect of our operations to ensure that quality is an inherent part of our products.

T – Team Work: Quality is a team effort. Our skilled and dedicated teams collaborate seamlessly to uphold the highest standards in every facet of our business.

O – Organization: Quality is embedded in our organizational culture. It's not just a department; it's a way of life at Oosem. Every employee is committed to upholding our quality standards.

R – Raw Material: We understand that quality starts with the raw materials. We source only the finest materials to ensure that our products are built on a strong foundation of quality.

S – System (ISO – 9001): Oosem is proud to be ISO 9001 certified, a testament to our unwavering commitment to quality management. This system is not static; it's a dynamic framework that evolves to meet the changing needs of our customers and the industry.

Our Quality Policy is a guiding light that drives our daily operations. It aligns with our overarching goal of preparing products of the highest quality, meeting customer requirements, and continuously enhancing the efficiency of our Quality Management System. To measure our progress, we establish measurable Quality Objectives that keep us on track towards our goals.

Quality control is not an afterthought; it's an integral part of our process. We adhere to stringent quality standards and procedures that leave no room for compromise. Our quality control process is thorough and effective, ensuring that every product leaving our facility meets the highest standards of excellence.