Frequently Asked Questions (FAQs) - Oosem Tiles

Welcome to the Oosem Tiles FAQ page! Here, we aim to answer some of the most common questions you may have about our wholesale tile and home improvement products. If you can't find the information you're looking for here, please feel free to contact us at Info@oosemtiles.com or Sales@oosemtiles.com. We're here to assist you!

General Questions

Oosem is a wholesale supplier specializing in high-quality tiles, sanitary products, and lamps. We offer a diverse range of tiles suitable for various purposes, from residential to commercial projects.

Oosem provides an extensive selection of tiles for different applications, including tiles for apartments, bathroom walls, flooring, showers, and more. Additionally, we offer a range of sanitary products and lighting solutions.

Oosem is based in Germany, serving both domestic and international customers.

You can reach us via email at Info@oosemtiles.com for general inquiries and Sales@oosemtiles.com for sales-related matters. You can also contact us via phone at +49 173 3267391.

Product Information

Yes, we provide samples of our tiles so you can see and feel the quality before making a purchase decision. Contact our sales team for more information on requesting samples.

Oosem offers a wide variety of tiles, including ceramic, porcelain, glass, mosaic, and natural stone tiles, suitable for different styles and purposes.

Yes, we can accommodate custom orders for tiles with specific designs or dimensions. Please contact our sales team to discuss your requirements.

Ordering and Shipping

You can place an order by contacting our sales team via email at Sales@oosemtiles.com or by phone at +49 173 3267391. They will guide you through the ordering process.

We offer various shipping options to suit your needs, including standard and expedited shipping. Shipping costs and delivery times may vary depending on your location and the size of your order.

Yes, Oosem ships internationally. Please contact us for more information on international shipping rates and delivery times.

Returns and Exchanges

Our return policy varies depending on the product and the circumstances. Please refer to our Returns and Refunds page for detailed information or contact our customer service team for assistance.

If you receive damaged or defective products, please contact our customer service team immediately. We will work with you to resolve the issue and arrange for a replacement or refund as needed.

Account and Billing

While you can place an order without an account, creating an account with us can make the ordering process more convenient and allow you to track your order history.

We accept various payment methods, including credit cards and bank transfers. Please contact our sales team for specific payment options and details.

We hope these FAQs have provided you with the information you need about Oosem Tiles. If you have any additional questions or require further assistance, please don't hesitate to reach out to us at Info@oosemtiles.com or Sales@oosemtiles.com, or give us a call at +49 173 3267391. Thank you for considering Oosem for your tile and home improvement needs!